Human Experience Intelligence Platform
proHX is the intelligence engine between your data and your decisions — connecting patient, workforce, and operational signals into the clarity healthcare leaders need.
The core problem is not a lack of data — it's the inability to translate it into aligned action. Experience does not fail suddenly. It erodes, quietly, across journeys and segments, weeks before outcomes fail.
Patient, workforce, and operational data live in disconnected dashboards, reviewed in separate forums by separate teams.
Systems run 10–20+ surveys annually but response rates fall to 20–30%, with declining trust that feedback leads to action.
Different teams use different metrics, creating competing narratives about the same underlying problem.
Without a clear intelligence layer, leaders default to the loudest problems — not the most important ones.
proHX sits above systems of record and below leadership decision-making — complementing existing platforms, not replacing them.
Ingests signals continuously, constructs journeys automatically, overlays patient, workforce, and operational data — then prioritises what matters now.
Contextual outreach and feedback capture across the patient journey — embedded, QR, and multi-channel. Right signal, right moment.
Safe, flexible, and anonymous staff channels — capturing frontline pressure, barriers, and improvement signals before they become incidents.
Embedded AI agent that turns intelligence into reports, journeys, personas, stakeholder materials, and business cases. Makes the platform actionable.
proHX detects pressure signals from operational and clinical data, then opens a safe, anonymous channel for frontline staff to respond — in 30 seconds, on their own device.
proHX reconstructs each patient's visit from signals your systems already hold — then opens a simple, personal channel for feedback at any point along the way. No generic surveys. No guesswork. Just the right question, at the right moment.
Every step builds on the last. Small snippets of what the platform looks like in practice — from raw data flowing in, to action moving a metric.
CX Copilot works alongside your team to turn intelligence into action. Ask it anything about proHX — it will guide you through the platform as if you were already inside it.
Three users. Three different relationships with the system. One platform that changes what each of them can do.
Spends most of her time producing reports, not acting on them
Can't connect what patients say to what operations teams see
Knowing something is wrong before she can prove it clearly enough to act
KPIs tell him what broke. Nothing tells him what's about to break.
Experience data and operational data reviewed in completely separate meetings
Making resource decisions that look rational on paper but feel wrong in practice
Finds out about patient experience problems through complaints — always too late
Staff tell her everything face to face. None of it makes it into any system.
Whether declining staff morale on Ward B is connected to rising patient dissatisfaction on the same ward
Healthcare IT estates are not clean. proHX is designed for messy environments — not ideal ones. Here is the honest answer to every technical objection.
Connects read-only via API where available, and via structured data export or secure file transfer where APIs don't exist. No write access. No workflow disruption. If the integration breaks, source systems continue normally.
Supports regional data residency requirements including sovereign cloud deployment. Organisations can define exactly which data leaves their environment, in what form, under what conditions. Specified contractually before any integration begins.
Built to detect patterns across journeys and segments — not to build profiles of individual patients. GDPR, HIPAA, and local frameworks supported by design. Data minimisation applied at ingestion. Workforce signals have aggregation thresholds — no individual response is identifiable.
Role-based access throughout. All data encrypted in transit and at rest. SSO and MFA standard. Audit logging on all data access events. ISO 27001 and SOC 2 infrastructure. CX Copilot operates on processed intelligence only — no external calls with patient data.
Start with the intelligence you already have. Expand from there.